At ji22, we believe that gaming should always be fun, controlled, and within your means. This page outlines the tools, resources, and policies we have in place to help every Filipino player stay in control — because your well-being always comes first.
In accordance with Philippine gaming regulations overseen by PAGCOR, ji22 strictly enforces a minimum age of 21 years for all players. Age verification is mandatory before any real-money play is permitted. If you are under 21, please do not attempt to register or use the ji22 Platform. If you believe a minor has accessed the Platform, contact our support team immediately at [email protected].
Responsible gaming means enjoying casino games, sports betting, slots, and bingo as a form of entertainment — not as a way to earn money or escape problems. At ji22, we want every player in Manila, Cebu, Davao, Quezon City, and across the Philippines to have a positive, sustainable gaming experience.
The key principles of responsible gaming are simple: set a budget before you play, stick to it, take regular breaks, and never chase losses. Gaming should add enjoyment to your life — the moment it starts causing stress, financial strain, or relationship problems, it's time to use the tools ji22 provides.
ji22 is aligned with the responsible gaming framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation), which sets the standards for player protection across all licensed gaming operators in the Philippines.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using ji22's responsible gaming tools or seeking support.
All of the following tools are available to every ji22 player — free of charge, at any time. You can activate them directly from your account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling period to protect you from impulsive decisions.
Set a session duration limit and ji22 will send you a notification when your time is up. You can choose reminders at 30 minutes, 1 hour, 2 hours, or a custom interval. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and in perspective.
Define the maximum amount you are willing to lose in a given period. When your loss limit is reached, your account is automatically restricted from further wagering until the period resets. This tool is especially useful for players who want a hard financial safety net.
Temporarily suspend your ji22 account for a defined period — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot log in, deposit, or place bets. This is ideal if you feel you need a short break to reassess your gaming habits.
Request a permanent or indefinite self-exclusion from the ji22 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is the strongest tool available and is recommended for players who feel they have lost control of their gaming.
Request a full statement of your gaming activity — deposits, withdrawals, wins, losses, and session durations — for any period. Reviewing your activity regularly is a healthy habit that keeps you informed and in control of your gaming spend on ji22.
Self-exclusion is a serious step, and ji22 makes it straightforward. Once submitted, your exclusion is processed within 24 hours and cannot be reversed during the active period. Here's how to do it:
Visit ji22.net and sign in using your registered email and password. Make sure you are on the official site.
Click your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Choose "Self-Exclusion" from the list of tools. Select your preferred exclusion period — 6 months, 1 year, 5 years, or permanent.
Review the terms of your self-exclusion and confirm. You will receive an email confirmation once your exclusion is active.
If you cannot access your account or prefer to request exclusion via support, contact us at [email protected] or via 24/7 live chat. We will process your request immediately.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help. If you notice any of the following in yourself or someone you know, please reach out.
Continuing to play in an attempt to win back money that has already been lost.
Concealing gaming activity, losses, or spending from family members or close friends.
Taking loans, borrowing from family, or selling personal items to fund gaming sessions.
Feeling anxious, irritable, or depressed when unable to play, or using gaming to escape negative emotions.
Spending far more time gaming than intended, losing track of hours during sessions.
Missing work, school, or family obligations because of gaming, or prioritising gaming over daily duties.
Decide how much you are comfortable spending before you open any game. Treat it like an entertainment budget — once it's gone, the session is over. Never play with rent money, grocery money, or funds earmarked for bills.
The ji22 platform — including slots, bingo, live casino, and sports betting — is designed for entertainment. Winnings are a bonus, not a guarantee. Approach every session with the mindset that you are paying for an experience, not making an investment.
Step away from the screen regularly. Grab a snack, take a walk around your barangay, or spend time with family. Breaks help you maintain perspective and prevent the kind of extended sessions that can lead to poor decision-making.
If you've hit your loss limit for the day, stop. Chasing losses is one of the most common patterns in problem gambling and almost always results in losing more. Accept the loss, close the app, and come back another day with a fresh budget.
Gaming should be one of many leisure activities in your life — not the only one. Maintain your hobbies, social connections, and physical health. If you find that gaming is crowding out other parts of your life, it's time to reassess.
If gaming is causing you stress or financial difficulty, talk to a trusted family member or friend. You don't have to deal with it alone. ji22's support team is also available 24/7 — we are here to help, not to judge.
If you or someone you know needs help with problem gambling, the following resources are available in the Philippines. Reaching out is a sign of strength, not weakness.
PAGCOR operates the national responsible gaming framework for the Philippines. Players can contact PAGCOR directly to request exclusion from all PAGCOR-licensed platforms or to access counselling referrals. Contact PAGCOR through their official government channels.
The NCMH provides mental health services including counselling for behavioural addictions. Located in Mandaluyong City, Metro Manila. Crisis hotline available for those in immediate distress.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, and other major cities.
Our Filipino-speaking support agents are available 24/7 via live chat and email at [email protected]. We can help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your concerns.
Responsible gaming is not just a legal requirement for ji22 — it is a core part of who we are as a platform. Here is what we commit to every Filipino player:
ji22 does not target promotional communications at players who have activated responsible gaming tools, are in a cooling-off period, or have self-excluded.
Every new ji22 account undergoes mandatory KYC verification. No real-money play is permitted until age and identity are confirmed. The 21+ rule is absolute.
All tools — deposit limits, session reminders, cooling-off, and self-exclusion — are available directly in your account settings with no waiting period to activate protective measures.
All ji22 support staff receive regular training to identify signs of problem gambling and to respond with empathy, appropriate tools, and referrals to professional help.
No ji22 agent will attempt to dissuade a player from self-excluding. Every self-exclusion request is treated with urgency and processed within 24 hours, no questions asked.
Join over 2.4 million Filipino players who enjoy ji22 responsibly. Set your limits, use our tools, and play within your means. Remember — ji22 is for entertainment, and you must be 21 or older to play.